Just FYI, because he did the return request stating that the manifold was defective or did not work, ebay does not give me the option to outright deny his request. I have to either accept it, offer a partial refund, or put it in dispute. ebay frowns upon you not at least attempting to work it out with the buyer. So that's what I tried to do. I called them again today to follow up because he never responded to my informal declining his request for refund, but offer of help installing or figuring out the problem. The woman on the phone reviewed the messages, said she agreed that he was in the wrong, opened a dispute for me, and an hour later I had a message saying that ebay found in my favor because he physically modified it without my permissions and said in one message 'I have no idea if it leaked before' which told them he never checked the condition before deciding to machine the part. They also said that because they found in my favor, my seller feedback cannot be affected and any feedback he leaves for me will be removed. So I'm in the clear! Thanks everyone for your insight on this. I never thought I'd see the day that ebay would actually back a seller. Ever since they took our ability to leave feedback on buyers it's been a rocky down hill slope... So this was an unexpected pleasant surprise.
Last edited by AD_NAPCO; 10/20/16 01:05 AM.
